If you would like to cancel your order, and the order has not shipped yet, please message us immediately on our LiveChat service or leave us a message on our site with your order number and request. Please let us know if you would like to cancel the

If you would like to cancel your order, and the order has not shipped yet, please message us immediately on our LiveChat service or leave us a message on our site with your order number and request. Please let us know if you would like to cancel the order and the reason. Once we receive this information, we will notify you shortly thereafter if we were able to cancel your order.In the event that the item has already shipped, we will not be able to cancel the order. However, you can contact us (via message or talking with us on LiveChat) and open a request to return the item back to us. <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Once we receive your email/chat, we will send you a return label to print out and use to send the jacket back to us.&#xA0;Once we receive and inspect the jacket, we will issue a refund.&#xA0;

I placed my order already, however I would now like to cancel it. Can you help?

If you would like to change your order, please contact us via chat or leave us a message.
If the item has not shipped yet, we will do our best to change the order as requested and will notify you if we were able to make the necessary changes.
In the

If you would like to change your order, please contact us via our LiveChat services or leave us a message.If the item has not shipped yet, we will do our best to change the order as requested and will notify you if we were able to make the necessary changes.In the event that the item has already shipped, the jacket can still be exchanged once you receive the order and send it back to us. Please message us on LiveChat or leave us a message with your order number and let us know that you would like to make an exchange and include the jacket that you would like to receive. Once we receive your email, we will email you a return label to print out and use to send the jacket back to us. Once we receive and inspect the jacket, we will send out the replacement jacket as requested.

I placed my order already, but I made a mistake and would like to change it. How can I do this?

Need to talk with us? Chat with a member of our team about your issue and we will do our best to assist.

Need more help? Leave us a message and a member of our support team will reach out to you as soon as possible.

Shipping

Returns & Exchanges

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Triple F.A.T. Goose

Cancel / Change Order

Ordering

What is your warranty?

Who pays for shipping for warranty related issues?

Warranty

Did you stop producing fur? Are you restocking on any of the styles with fur?

What's the difference between a 2-layer and a 3-layer outer shell?

Is there a zipper under the front flap/placket?

Can I customize my jacket? Do you provide embroidery services?

Is the hood detachable?

Can the fur be removed from the hood?

Where are your jackets made?

Jacket features and accessories

Are these jackets authentic Triple F.A.T. Goose?

Do you ship to PO Boxes, APO, DPO and FPO addresses?

Authenticity

Water-Resistant vs Water Repellent vs Waterproof: What's the Difference?

What do waterproof ratings mean? How is waterproof testing done?

Are your jackets waterproof?

What is Durable Water Repellent (DWR)?

What is hydrophobic nanotechnology?

What is seam sealing? How does seam sealing work?

Are your jackets seam sealed?

The DWR on my jacket is losing its water repellency. Is there anything I can do?

Waterproof

What are the temperature ratings for your down jackets and parkas?

Temperature Ratings

Where do you source your fur?

Why use real fur?

Why does the fur on my jacket look different than the one on the picture?

Can I request faux fur on my jacket?

What is Premium+ fur?

What is down and why do you use it?

Is your down responsibly sourced?

What is fill power? Fill weight? Fill ratio?

What is the fill ratio on your coats?

What is the fill power on your jackets?

Is your down waterproof?

Materials

How do your jackets fit?

I need help finding the right size. Can you help?

Where can I find your size chart?

What is the largest size you carry?

Do you have big and tall sizes?

What sizes are the models wearing?

Sizing

How do I wash my Triple F.A.T. Goose jacket?

What is the best way to store my jacket?

Can I wash my fur?

I have a Triple F.A.T. Goose jacket from the 1980's / 1990's, can you repair it for me?

I bought one of your jackets on another website. Can you help?

Care Information

Product Information

Do you have gift cards available?

Do you have physical gift cards that can be mailed?

Do gift cards expire?

How can I check my gift card balance?

Can I redeem the balance on my gift card for cash?

Do you charge tax on the purchase of a gift card?

Can a gift card be used to pay for shipping and taxes?

Can a gift card be used more than once?

Can I use my gift card to buy another gift card?

My Triple F.A.T. Goose gift card is not enough to pay for the item. Can I pay the remaining balance with a credit card?

Gift Cards

Do you offer any discounts?

I signed up for emails, but have not received my coupon code?

Can coupon codes be combined at checkout?

Do you offer price adjustments and/or price match?

Do you take group / corporate orders?

Sales and Discounts

I want an item with fur that is out of stock - will it be restocked?

I want a product that is out of stock. What can I do?

Where can I purchase your older styles?

Unavailable and Out of Stock items

What currency are your items priced in?

What currencies do you accept?

Do you charge sales tax?

Can I pay with multiple cards? Can I split payment between cards?

What forms of payment do you accept?

Payment

The tracking shows that the item has been delivered, but I did not receive my package.

Lost / Missing Packages

PO Boxes and Military Addresses

Do you provide free domestic shipping?

When will my order ship?

How long will it take for my order to arrive?

Do you provide tracking for orders?

Can I purchase expedited shipping for my order?

Do you offer same-day shipping?

Do you deliver on the weekends?

Do I need signature confirmation for domestic US orders?

Can the shipping address be different from the billing address for domestic orders?

What courier(s) do you use to ship out orders?

Is fur banned in California?

Domestic Shipping

Do you ship internationally?

Do I need to pay customs duty or import tax on international order?

How long will it take for my international order to arrive?

Do you provide tracking for international orders?

Do you provide expedited shipping for international orders?

Do I need signature confirmation for my international order?

Can the shipping address be different from the billing address for international orders?

Can I use a freight forwarder?

Can you recommend me a freight forwarder?

International Shipping

Domestic Exchanges

Domestic Returns

Is there a restocking fee for returns within the domestic US?

Can you issue a refund to a different card or payment method?

How long will it take for me to receive a refund on my domestic order?

How many returns and exchanges am I allowed for domestic US orders?

My refund seems incorrect, why is this?

Domestic Returns and Exchanges

International Returns

International Exchanges

Is there a restocking fee for international customers making returns?

How long will it take for me to receive a refund on my international order.

International Returns and Exchanges

Do I need to set up an account to place an order?

Where can I sign up to your email list?

I signed up to your email list, but did not receive any emails from you. What's going on?

How do I unsubscribe to your email list?

Is Triple F.A.T. Goose GDPR compliant

Is my personal information kept private?

Account Information

When was Triple F.A.T. Goose founded?

Where is Triple F.A.T. Goose located?

What does "F.A.T." stand for?

What is Turbo Holdings Inc.?

About the brand

Is there a customer support phone number?

How can I make a product suggestion?

Contact Us

How can I be notified of your promotions and events?

Promotions and Events

Can I pick up my order from your location in New Jersey? Can I try on your jackets there?

Do you have a print catalog that you can mail to me?

What are your hours of operation?

Additional Topics

Where can I buy a Triple F.A.T. Goose jacket? Do you have any retailers or stockists?

I'm an influencer interested in collaborating with Triple F.A.T. Goose. Who do I contact?

I would like to discuss a potential partnership/collaboration. Who can I contact?