All customer support is handled via LiveChat during our standard business hours of Monday - Friday, 8am to 5pm EST. Customers can also feel free to leave us a message and one of our support members will respond shortly.

All customer support is handled via LiveChat during our standard business hours of Monday - Friday, 8am to 5pm EST.Customers can also feel free to leave us a message and one of our support members will respond shortly.&#xA0;

Is there a customer support phone number?

We value your opinion and would love to hear your thoughts and suggestions. Please contact us through the LiveChat feature on our website or leave us a message with your product suggestions and ideas for consideration.

We value your opinion and would love to hear your thoughts and suggestions. Please contact us through the LiveChat feature on our website or leave us a message with your product suggestions and ideas for consideration.

How can I make a product suggestion?

Need to talk with us? Chat with a member of our team about your issue and we will do our best to assist.

Need more help? Leave us a message and a member of our support team will reach out to you as soon as possible.

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Triple F.A.T. Goose

Contact Us

Account & General Information

What is your warranty?

Who pays for shipping for warranty related issues?

Warranty

Did you stop producing fur? Are you restocking on any of the styles with fur?

What's the difference between a 2-layer and a 3-layer outer shell?

Is there a zipper under the front flap/placket?

Can I customize my jacket? Do you provide embroidery services?

Is the hood detachable?

Can the fur be removed from the hood?

Where are your jackets made?

Jacket features and accessories

Are these jackets authentic Triple F.A.T. Goose?

Do you ship to PO Boxes, APO, DPO and FPO addresses?

Authenticity

Water-Resistant vs Water Repellent vs Waterproof: What's the Difference?

What do waterproof ratings mean? How is waterproof testing done?

Are your jackets waterproof?

What is Durable Water Repellent (DWR)?

What is hydrophobic nanotechnology?

What is seam sealing? How does seam sealing work?

Are your jackets seam sealed?

The DWR on my jacket is losing its water repellency. Is there anything I can do?

Waterproof

What are the temperature ratings for your down jackets and parkas?

Temperature Ratings

Where do you source your fur?

Why use real fur?

Why does the fur on my jacket look different than the one on the picture?

Can I request faux fur on my jacket?

What is Premium+ fur?

What is down and why do you use it?

Is your down responsibly sourced?

What is fill power? Fill weight? Fill ratio?

What is the fill ratio on your coats?

What is the fill power on your jackets?

Is your down waterproof?

Materials

How do your jackets fit?

I need help finding the right size. Can you help?

Where can I find your size chart?

What is the largest size you carry?

Do you have big and tall sizes?

What sizes are the models wearing?

Sizing

How do I wash my Triple F.A.T. Goose jacket?

What is the best way to store my jacket?

Can I wash my fur?

I have a Triple F.A.T. Goose jacket from the 1980's / 1990's, can you repair it for me?

I bought one of your jackets on another website. Can you help?

Care Information

Product Information

I placed my order already, however I would now like to cancel it. Can you help?

I placed my order already, but I made a mistake and would like to change it. How can I do this?

Cancel / Change Order

Do you have gift cards available?

Do you have physical gift cards that can be mailed?

Do gift cards expire?

How can I check my gift card balance?

Can I redeem the balance on my gift card for cash?

Do you charge tax on the purchase of a gift card?

Can a gift card be used to pay for shipping and taxes?

Can a gift card be used more than once?

Can I use my gift card to buy another gift card?

My Triple F.A.T. Goose gift card is not enough to pay for the item. Can I pay the remaining balance with a credit card?

Gift Cards

Do you offer any discounts?

I signed up for emails, but have not received my coupon code?

Can coupon codes be combined at checkout?

Do you offer price adjustments and/or price match?

Do you take group / corporate orders?

Sales and Discounts

I want an item with fur that is out of stock - will it be restocked?

I want a product that is out of stock. What can I do?

Where can I purchase your older styles?

Unavailable and Out of Stock items

What currency are your items priced in?

What currencies do you accept?

Do you charge sales tax?

Can I pay with multiple cards? Can I split payment between cards?

What forms of payment do you accept?

Payment

Ordering

The tracking shows that the item has been delivered, but I did not receive my package.

Lost / Missing Packages

PO Boxes and Military Addresses

Do you provide free domestic shipping?

When will my order ship?

How long will it take for my order to arrive?

Do you provide tracking for orders?

Can I purchase expedited shipping for my order?

Do you offer same-day shipping?

Do you deliver on the weekends?

Do I need signature confirmation for domestic US orders?

Can the shipping address be different from the billing address for domestic orders?

What courier(s) do you use to ship out orders?

Is fur banned in California?

Domestic Shipping

Do you ship internationally?

Do I need to pay customs duty or import tax on international order?

How long will it take for my international order to arrive?

Do you provide tracking for international orders?

Do you provide expedited shipping for international orders?

Do I need signature confirmation for my international order?

Can the shipping address be different from the billing address for international orders?

Can I use a freight forwarder?

Can you recommend me a freight forwarder?

International Shipping

Domestic Exchanges

Domestic Returns

Is there a restocking fee for returns within the domestic US?

Can you issue a refund to a different card or payment method?

How long will it take for me to receive a refund on my domestic order?

How many returns and exchanges am I allowed for domestic US orders?

My refund seems incorrect, why is this?

Domestic Returns and Exchanges

International Returns

International Exchanges

Is there a restocking fee for international customers making returns?

How long will it take for me to receive a refund on my international order.

International Returns and Exchanges

Do I need to set up an account to place an order?

Where can I sign up to your email list?

I signed up to your email list, but did not receive any emails from you. What's going on?

How do I unsubscribe to your email list?

Is Triple F.A.T. Goose GDPR compliant

Is my personal information kept private?

Account Information

When was Triple F.A.T. Goose founded?

Where is Triple F.A.T. Goose located?

What does "F.A.T." stand for?

What is Turbo Holdings Inc.?

About the brand

How can I be notified of your promotions and events?

Promotions and Events

Can I pick up my order from your location in New Jersey? Can I try on your jackets there?

Do you have a print catalog that you can mail to me?

What are your hours of operation?

Additional Topics

Where can I buy a Triple F.A.T. Goose jacket? Do you have any retailers or stockists?

I'm an influencer interested in collaborating with Triple F.A.T. Goose. Who do I contact?

I would like to discuss a potential partnership/collaboration. Who can I contact?