Domestic ReturnsUpdated 8 days ago
You may return items from your order within 30 days of the delivery date (as noted by the shipping carrier). No returns are allowed after 30 days. All items must be in unworn condition, with no stains, tears, or visible signs of use or wear, and with original hang tags still affixed and untampered with.
To initiate a return request, please reach out to us on our website via our LiveChat service, operating within our business hours of Monday - Friday, 8am to 5pm EST. Alternatively, you can also leave us a message at any time, including after hours.
Please provide your order number and the reason for the return for refund. At this time, we do not offer exchanges. If you wish to receive a different style, size, or color, you may return your item for a refund within the return window and place a new order for your desired item.
Within one business day of your return request, we will provide you a prepaid return shipping label. Your return label must be scanned in by the carrier within the 30 day return window (as noted by the shipping carrier).
Returns for a refund are charged $14.99 per jacket for the return shipping. This return shipping fee is calculated via our discounted rates from UPS Ground and USPS Priority Mail.
Once we receive and inspect your returned item, we will notify you within 24 hours and process your refund back to your original payment method.
For any questions regarding returns, please reach out to us on our website via our LiveChat service, operating within our business hours of Monday - Friday, 8am to 5pm EST. Alternatively, you can also leave us a message after hours.
*Please note that shipping charges (including expedited shipping and signature confirmation) are non-refundable.
*Please note that we do not accept returns on items that were not purchased through our website or were otherwise bought through a third party, vendor, or intermediary.
*For returns of Amazon, Macy's, or Nordstrom orders, please use their respective site associated with your purchase to initiate a return.